The player had maintained that he had followed all rules and completed the required 1x rollover, which should have made his winnings withdrawable.
However, the casino claimed that the player had breached the tournament rules by using his winnings from a free tournament for add-ons in another tournament. He had participated in several free roll tournaments, winning on multiple occasions. The player from the United States had his tournament winnings canceled. If you have any problems with this group, please, let us know and we will try our best to mediate the problem. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster. That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. We also don't consider them to be a rogue group because of this, and we'll give them a fair chance to clear their reputation. Since this whole group shares blacklists for delayed payments or non-payment among various websites, and thanks to the fact that we acquired proof indicating that they are paying out money to their customers in the end, we decided to put up just one blacklist for this behaviour.
Ask your customer support representative about this, as we believe it is for limited number of players only whilst in trial. There is an express withdrawal process in trial, which has been introduced by the group only recently.
